Handling Problems

Handling Problems

When problems or questions arise, try to work through them with the builder or contractor. Sometimes, delays and problems arise from understandable causes.

Speak with the contractor about any issues that concern you. It is recommended that you describe the situation in writing, as well as to state how you would like the problem to be addressed. If you are unable to resolve the problem with the contractor directly, consider involving a third party.

• If the builder is a member of a local builder’s association, ask if they provide arbitration.

• Contact your state or local consumer-protection program, which is affiliated with the Office of the Attorney General.

• You can also contact the Better Business Bureau®.